Consumer Advocates Criticize Blue Shield’s Rating, Review System

Consumer advocates say an online health plan review site aunched by Blue Shield of California is not helpful enough, Payers & Providers reports.  The insurer launched the “Ratings and Reviews” system 18 months ago to let policyholders post reviews of their health plans.  Users can provide ratings under six different categories that include: access to physicians; customer service; and overall satisfaction. Rob Geyer, Blue Shield senior vice president, said the system would enable the insurer to be “fully transparent” and encourage members to share their experiences online.

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