St. Vincent Medical Center Launches Video Interpretation in Effort to Provide On-Demand Language Access

Top 5 Hospital Sought Partner to Meet Growing Demand

COLUMBUS–(BUSINESS WIRE)–St. Vincent Medical Center, Los Angeles contracted with Language Access Network (“LAN”) as its exclusive partner to provide its hospital video language interpretation services. Among the 5 best hospitals in the Los Angeles metropolitan area, St. Vincent needed a solution able to meet its high demand for language interpretation services. These services will be delivered via LAN’S dedicated HIPAA compliant high-speed broadband network and through its proprietary remote video interpretation equipment, the Martti™ Express. Martti (My Accessible Real Time Trusted Interpreter) offers immediate access with one-button simplicity and full mobility throughout the hospital.

“Integrating video into our interpreting services program was the next logical step,” said Jody Spector, Director, Patient Care/Guest Services. She continued, “However, we needed a company that cares as much about the quality of interpreting services as we do. It wasn’t just about finding a vendor, but a true partner who has the same passion about clear understanding that we have at St. Vincent.”

“St. Vincent Medical Center wanted more than equipment and a service,” said Andrew Panos, COO of Language Access Network. “What LAN offers is a full toolkit: a problem-solving suite of products aimed at defining demand, gathering and reporting data, to allow the hospital an in-depth understanding of their language needs today and tomorrow. It’s not just about finding a solution, but evolving the solution to meet and exceed the needs of our clients.”

About St. Vincent Medical Center

Providing compassionate healthcare and serving the sick poor has been the mission of St. Vincent Medical Center for more than 155 years. Located in downtown Los Angeles, St. Vincent is a world-renowned, 366-bed facility, offering comprehensive medical services, including ear surgery and neurosurgery, general orthopedics and joint replacement, cancer treatment, cardiovascular services, thoracic surgery, electrophysiology, interventional cardiology, and multi-organ transplantation. St. Vincent Medical Center is part of the Daughters of Charity Health System, a nonprofit Catholic healthcare system spanning the California coast.

More information is available at www.stvincentmedicalcenter.com.

About Language Access Network, LLC

Language Access Network, LLC (“LAN”) is the leader in trusted healthcare communications. LAN provides video remote interpretation (VRI) services to hospitals and other medical venues nationwide. As a result of LAN being physician owned and solely focused on healthcare, the Company has unique insight into how to drive better outcomes, improve patient satisfaction and be a true partner to our client hospitals. Targeted towards Limited English Proficient and Deaf and Hard-of-Hearing patient populations, LAN provides its rapidly growing client base (currently over 140 medical facilities nationwide) with 24/7/365 access to the highest quality & trained interpreters available via our centralized video language centers. The Company provides clients with real-time video and audio interpretation capabilities in over 170 languages that help clients improve operations, enhance financial performance and build trust relationships through clear communication.

More information is available at www.lan.us.

 

Contacts

Language Access Network, LLC
Melissa Ludwikowski, 614-355-0900 x.910
mludwikowski@lan.us

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